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Latest Updates

5 Mar 2021

new feature

Analytics

We are excited to be launching the first phase of our analytics capability in SupporterBase! Now admins can see activity data across their entire SupporterBase, filtered by their chosen time period (Just head to “Group Analytics” in the top nav of the main supporter groups page - e.g. here in the Demo SupporterBase). To see a full breakdown of this data by group, choose the option to export the data as a CSV. We know this has been a top priority for some of you, so please let us know what you think. We plan to improve this feature over time (including an upcoming extension for more group-specific analytics, which will be available to captains and vice-captains as well as admins), so we definitely welcome any feedback to help shape the future direction of analytics in SupporterBase.


2 Dec 2020

new feature

New configuration option that allows captains to edit supporter data

If activated, this configuration option allows captains and vice-captains to edit support email addresses and phone numbers in the groups they lead. They will only see masked versions of these data values unless the option within Configurations to show emails or phone numbers is also enabled.


2 Dec 2020

improvement

You can now make calls to home phone numbers as well as mobiles

You can now call both mobile numbers and home phone numbers for supporters. This is useful for organisations that may have data quality issues (ie where mobile numbers have ended up saved in the home phone number field in NationBuilder), or who have separate valid mobile and home numbers and want to be able to contact people via both. 

Mobile numbers will always be contacted first, but valid home phone numbers will be used as a fallback option.


2 Dec 2020

new feature

New configuration option to show all tags for supporters

We added the ability for admins to choose whether they want all tags associated with supporters to be displayed to all group leaders. Some organisations have requested this to help add further background for leaders when engaging with supporters. You can find that option under Settings > Configurations > "Show all tags on supporter profiles".


31 Aug 2020

new feature

Add an option to require Two Factor Authentication for all users

We added a configuration (under Settings > Configurations) that lets admins make Two-Factor Authentication mandatory for all users once enabled - perfect for the security-minded organization :)


31 Aug 2020

new feature

New option to show all events in RSVP dropdown fields

We created a new configuration setting that, if enabled, allows leaders to see all upcoming events across an organization's SupporterBase in the dropdown list when saving an RSVP on behalf of a supporter. By default they only see the events that belong to their group. 


31 Aug 2020

new feature

Streamlined opt-out processes

It is now possible to "update contact preferences" for supporters from within call lists, SMS and email threads, making the opt-out process smoother. 


31 Aug 2020

improvement

Improved loading of call lists

We improved the loading of call lists with large numbers of supporters. 


3 Aug 2020

new feature

New "Unsubscribe" link text configuration

It is now possible to add custom "Unsubscribe" text in footers, via Settings > Configurations.


3 Aug 2020

improvement

Resolved issue where email & SMS blast variables not rendered correctly in NationBuilder contacts

Email blasts and SMS blasts support variables, which are converted into the correct values for each supporter when sending the blast.

However, those variables were not being converted where the blast text was logged as contacts in NationBuilder (ie. contacts may have been added as "Hey [%first_name%] in the contact note, rather than showing the converted value that was used when the blast was sent. 

This has now been resolved.