We now have support for Two-factor authentication (2FA)! 2FA provides an additional level of security to your SupporterBase account. Once enabled, in addition to supplying their username and password to login, users will be prompted to enter a one-time code sent to their verified phone number by SMS, via their Google Authenticator app or a QR code. 

Admins can make 2FA either "Optional" or "Required" for all users, via Settings > Configurations. 

Previously admins and other point people were not able to delete actions (ie bulk emails, SMS and events) pending their approval. Now they can :)

We improved page load speed times when using the "New/Edit supporter" form, which was experiencing some lag time for organizations with large numbers of supporter tags. 

As part of the launch of the new pricing structure, we created a new billing portal within SupporterBase (under settings), where you can view your upcoming charges and update your payment details. 

We updated the inbound email process to improve and speed up the process of syncing inbound email contact details with the relevant supporter.

We have now added support for Twilio as an alternative for powering the SMS and calling features within SupporterBase. Twilio has improved international coverage, a strong reputation for service, and is currently working on a new product that would pave the way for us to integrate with WhatsApp later in the year. 

Twilio is also planning to support WhatsApp and Telegram through the Twilio Channels product they are currently developing. We don't have a timeline for this potential extension, but are tracking the Twilio updates closely and hope to be in a position to start active development when the Twilio Channels service officially launches later this year.

One of the major benefits in working with integrations to support WhatsApp and other services is that it helps in overcoming some of the limits associated with virtual numbers and programmatic SMS across countries. 

We updated the call lists feature to allow multiple leader to work through the same call list simultaneously without creating any duplicate contacts. 

Previously SupporterBase ran a check to avoid calling the same people twice when the call list is started.

We added an extra layer of assurance by also running this check before contacting each individual supporter via the call list.

To add an extra layer of consent, as well as provide additional group leader oversight of the group membership process, we added a new optional configuration under Settings > Mailers that allows admins to:

1. Determine whether new supporters should be sent an automatic email confirmation notifying them they have been added to a supporter group when they join via the public group signup page. Admins can also edit the default autoresponder text.
2. Determine whether group leader should be sent an automatic email notification when a new supporter signs up via the public group page.  Admins can also edit the default autoresponder text.

We extended the control you have when determining group membership by building a new option that lets you set groups to only include supporters who have all the selected tags (rather than any of the selected tags).

Sometimes SMS delivery can fail if a supporter has deactivated their phone or if the number you have for the person is incorrect. In these cases, the supporter will appear in the list of undelivered recipients for the blast and our systems will make sure no corresponding contact is logged for that person in NationBuilder.