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Latest Updates

3 Jun 2020

new feature

New option to split call lists into a number of equal parts

Previously call lists were not really made for simultaneous dialling and it would cause issues if multiple leaders started using a single call list at the same time. 

In order to make simultaneous calling the division of labour easier for leaders, we added a feature that lets leaders separate one large call list into multiple smaller lists for each admin/leader (i.e. with an equal number of supporters on each list).

3 Jun 2020

new feature

New call list feature to ensure supporters are not called multiple times within a set period of hours/days

We released a new feature that allows users to customize exclusion filters/conditions for each call list. This allows you to control how regularly supporters will be contacted when making calls via a list. 
When creating/editing your call lists you can now select from the following configurable options:
  • "Contact method" (a multi-select dropdown of all possible methods)
  • "Contact status" (a multi-select dropdown of all possible statuses)
  • "Number of days"
Those settings will then ensure supporters are skipped from the list and not called if they have contacts matching the selected method and status filters within the past X number of days. This factors in contacts logged through SupporterBase as well as those logged through NationBuilder directly. 

3 Jun 2020

new feature

New instant NationBuilder - SupporterBase sync feature

The full sync process between SupporterBase and NationBuilder occurs on an automatic schedule twice daily (at 1pm and 1am UTC each day). Updates to NationBuilder profiles are immediately auto-detected in SupporterBase using NationBuilder webhooks (e.g. when forms are submitted, profile details are changed), but NationBuilder doesn't fire those webhooks when tags are added/removed from a profile, which is why we run the full regular sync twice daily to ensure everything is kept up to date. 

The limitation of this system was that not all supporter information was being displayed immediately, which could be confusing for admins and group leaders, as well as slow down any urgent actions. 

To resolve this, we added a new feature that allows admins to manually run the sync process on demand, using the green "Sync people form NationBuilder" button on each group profile.

3 Jun 2020

improvement

New "show email" & "show phone" fields on the event creation form

We have improved the event creation process, including the options to "show email" and "show phone", so those contact details will automatically appear on the public event page upon creation.

5 May 2020

improvement

Updates to the statistics displayed for each sent email blast

We made some improvements to the statistics displayed for all email blasts sent, to include unique opens (with an associated %), unique link clicks (with an associated %), spam reports and unsubscribes. 

 

5 May 2020

fix

Email & sms blast variables rendered correctly in the mailbox/inbox threads

Email blasts and SMS blasts support variables, which are converted into the correct values for each supporter when sending the blast. However, those variables were not being converted where those blasts later appeared within email threads. We have now fixed this. 

5 May 2020

new feature

You can now add first and last name variables in SMS blasts

We have made it possible to add recipient first and last name variables to SMS blasts for added personalization. 

5 May 2020

new feature

Admins and leaders can now set different broadcasters for each group for outgoing emails

The default is for all outgoing emails across your SupporterBase to come from the same broadcaster (ie [email protected]). 

Now leaders and admins can set a different outgoing email address for each supporter group. To do this:

  1. Under Settings > Configurations, enable the configuration "Allow admins to configure a different sender email for each group".
  2. From within the relevant supporter group, select Edit, then update the broadcaster details under "Sender Email".

5 May 2020

improvement

Show supporter's current groups when adding new supporter to a group

When a leader or admin has the Add New Supporter form open and searches for a particular supporter, if the supporter already belongs to some existing groups that information will now appear at the bottom of the form. 

Please note this only applies to SupporterBase instances that have name and email search auto-completion enabled at Settings > Configurations. 

5 May 2020

improvement

Improvements to UI/UX in Settings > Configurations page

With all of the new configurations we have been adding, it was starting to get a little crowded at Settings > Configurations, so we did a little work in improving the User Interface there.