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Latest Updates

28 Mar 2020

new feature

Allow filtering of supporters by city

We added a new option to the filter at the top of every supporter group, so leaders can now also filter supporters by city (in addition to Fist Name, Last Name, Last Contacted, Tag Filters, Levels of Engagement). 






28 Mar 2020


Process updates to supporters' tag filters without reloading the page

Previously, when Captains updated an individual supporter's tag the page refreshed, meaning Captains then needed to repeat the process of filtering supporters (for example, to show only a few supporters per page).

To solve this, we created a system to persist any filters that admins/leaders apply to the supporter listings so those remain after the page reload.

28 Mar 2020


Fixed bug that prevented users adding/editing links in the "Update public group page" modal

We fixed a bug that was preventing users from adding or editing hyperlinks while updating their public group page. 

28 Mar 2020

new feature

Allow admins to customize all user invitation emails

Admins can now customize the emails automatically sent to new users when they are first invited to SupporterBase. You can customize the email message for each of the following user types:

  • Admin
  • Captain
  • Vice-captain

Invitation email templates can be customized at Settings > Configurations > Mailers in the left-hand menu. 

28 Mar 2020


SMS blast method upgrade

We revised the SMS blast method to optimise support for larger blasts and avoid timeout errors.

26 Feb 2020


"Pending Notifications" now updated immediately

Previously, when an admin or captain received a notification email to approve an action (ie and email or SMS blast), the fact there was an action requiring approval was not immediately reflected in the Pending Approvals inbox.

We have now deployed an improvement so that Pending Approvals inbox is updated immediately. 


20 Feb 2020


Improvements to the member removal & unsubscribe processes

We have made some improvements to the process for removing supporters from groups. 

  • When a person is removed from a group (or if they unsubscribe), then a call to the NationBuilder API is made to remove all the group's associated_tags from that person's profile.
  • If a vice-captain selects the "Remove From Group" option on the supporter's personal profile, a notification email will be sent to the relevant point person (admin or group captain) advising them of the fact a new member removal has been created and is awaiting approval.
    • The subject line and content of this notification are editable via new mailer configuration variables at Settings > Configurations > Mailers.

18 Feb 2020


Resolving SupporterBase request timeouts

Occasionally SupporterBase users have encountered timeout errors when trying to access their SupporterBase. 

We have now deployed a fix to resolve these request timeout issues, but let us know if you run into any problems!

17 Feb 2020


New configuration option to show addresses from all countries in Google autocomplete

By default, SupporterBase applies country restrictions on addresses to improve the user experience with the auto-complete mapping feature (so only addresses from the relevant country are displayed).

However, in some cases organizations are working across multiple countries. As such, we created a new feature that lets users choose a configuration option to support address auto-completion worldwide. 

To select this configuration option, admins can use the left-hand menu in SupporterBase to navigate to Settings > Configurations, then set "Restrict address search by country" to False. 


13 Feb 2020

new feature

Allow organizations to disable SMS features

Some organizations may wish to disable the SMS feature of SupporterBase, for example to suit their engagement strategy or to reduce SMS usage costs.

We have now created an environment variable that lets us disable SMS functionality for you. This is not currently available as a configuration option in SupporterBase, but can be actioned upon request.