2 Jul 2020 | discussion requirednew feature
Add support for Twilio to power SMS and phone calls
We have now added support for Twilio as an alternative for powering the SMS and calling features within SupporterBase. Twilio has improved international coverage, a strong reputation for service, and is currently working on a new product that would pave the way for us to integrate with WhatsApp later in the year.
Twilio is also planning to support WhatsApp and Telegram through the Twilio Channels product they are currently developing. We don't have a timeline for this potential extension, but are tracking the Twilio updates closely and hope to be in a position to start active development when the Twilio Channels service officially launches later this year.
One of the major benefits in working with integrations to support WhatsApp and other services is that it helps in overcoming some of the limits associated with virtual numbers and programmatic SMS across countries.Share Tweet