3 Jun 2020 | new feature
New instant NationBuilder - SupporterBase sync feature
The full sync process between SupporterBase and NationBuilder occurs on an automatic schedule twice daily (at 1pm and 1am UTC each day). Updates to NationBuilder profiles are immediately auto-detected in SupporterBase using NationBuilder webhooks (e.g. when forms are submitted, profile details are changed), but NationBuilder doesn't fire those webhooks when tags are added/removed from a profile, which is why we run the full regular sync twice daily to ensure everything is kept up to date.
The limitation of this system was that not all supporter information was being displayed immediately, which could be confusing for admins and group leaders, as well as slow down any urgent actions.
To resolve this, we added a new feature that allows admins to manually run the sync process on demand, using the green "Sync people form NationBuilder" button on each group profile.